- We only offer free shipping on orders over $100 (U.S. Only).

- Due to carrier issues beyond our control, we will be suspending international orders until further notice. Should you have any questions, please do not hesitate to contact us. (Last updated 6/21/24)

- In most instances, we ship your order within 2-3 business days.

- Depending on which carrier you choose will determine how fast your receive your product. Typically, after processing/shipping you should expect to receive your item one week after purchasing.

- If your package didn't arrive, please click the contact button and email us at [support@kenokeys.com]. We will check the fulfillment status on our end, and if the package is lost, help guide you through the claims process.

- Contact your shipping provider to check package status. Once we get a clear status, our next steps are to file a claim. For some situations, we file the claim while in others, the claim needs to be filed by the customer. We will provide guidance.

- Yes, please click the contact button and email us at [support@kenokeys.com] with your order number and new address. Please note that depending on where you are changing the address to, there may be additional shipping charges. Keep in mind we do ship our orders within 2-3 business days, so let us know as soon as possible.

- We will be happy to accommodate you with a replacement key(s) and/or fully refund your purchase.

- Please repack the item carefully into it's original package to prevent further damage. We will then send you an email with a provided return label along with steps to complete the process.

- Due to the limited quantity of our products, we are unable to guarantee an equal replacement. However, we will work with you to make sure you are made whole through the claims process, by either a refund, or replacement if we have the item in stock.

The journey from concept to your fingertips is a detailed process. The pre-order timeline spans 3-5 months, encompassing crucial phases like sampling, production, shipping, and stringent quality inspection. This ensures each keycap meets the highest standards of design and functionality.

Note: There can be delays or setbacks. Delays can be caused by issues during production, quality inspection, or the shipping process. Rest assured, our dedicated team is committed to overcoming any obstacles to deliver an unparalleled product.

Please head over to the updates tab to get the latest information on the product you've pre-ordered.

Once you secure your item, please note that refunds or cancellations cannot be processed after 24 hours. The pre-order process demands meticulous planning and resource allocation, making it challenging to accommodate changes once production is in full swing.

Note: Carefully read through the terms and agreement before purchasing a pre order item.

- Yes, please click the contact button and email us at [support@kenokeys.com] to handle order alterations. Keep in mind we do ship our orders within 2-3 business days, so let us know as soon as possible.

There is no guarantee that this item will be restocked, as it is subject to demand. If you would like updates on future drops/restocks we highly suggest you subscribe to our newsletter and follow our socials.

- Orange County, California.

- We accept all major credit cards as well as PayPal. All payment options are arranged at the bottom of the page for your convenience.

- We attempt to closely monitor and answer emails directed to our support email at [support@kenokeys.com] within 1-2 business days. Please send us another email and/or message us on our socials.